Acceptable Use Policy | Promptly Printed | Promptly Printed

1. Purpose

This Acceptable Use Policy ("Policy") outlines the guidelines for using Promptly Printed's services and the types of content that may not be printed or distributed through our platform. This Policy is designed to comply with UK law and protect both our customers and our business.

By using our services, you agree to comply with this Policy. Violations may result in order rejection, account suspension, or legal action.

2. Prohibited Content

The following types of content are strictly prohibited and will result in immediate order rejection:

2.1 Illegal Content

Content that promotes or incites illegal activities
Content that violates UK criminal law (e.g., terrorism, drug dealing, fraud)
Content that violates intellectual property rights (copyright, trademark, patent infringement)
Counterfeit goods or content that mimics official products without authorisation

2.2 Harmful or Offensive Content

Hate speech, discrimination, or content targeting protected characteristics under the Equality Act 2010
Content that promotes violence, self-harm, or harm to others
Explicit sexual content, pornography, or sexually explicit material
Graphic violence or disturbing imagery
Content that harasses, bullies, or threatens individuals

2.3 Misleading or Fraudulent Content

False or misleading information
Content that impersonates individuals, companies, or organisations
Content designed to deceive or defraud
Misleading health or medical claims

2.4 Intellectual Property Violations

Copyrighted material without proper authorisation or licensing
Trademarked logos, names, or designs without permission
Patented designs or processes without authorisation
Content that infringes on celebrity rights of publicity

2.5 Restricted Content

Content related to regulated products (e.g., tobacco, alcohol, pharmaceuticals) without proper authorisation
Content that violates advertising standards (e.g., ASA guidelines)
Political content that may violate electoral law
Content that may violate data protection laws (e.g., displaying personal data without consent)

3. Design Guidelines

All designs submitted for printing must comply with the following requirements:

3.1 Ownership and Licensing

You must own the intellectual property rights to the design, or
You must have obtained all necessary permissions, licences, and authorisations to use the design
You must be able to provide proof of licensing upon request
You accept full responsibility for any intellectual property disputes

3.2 Quality Standards

Designs must meet our minimum resolution and quality requirements for printing
Text must be legible and appropriately sized
Images must be clear and suitable for the intended product
Designs must be appropriate for the product type and intended use

3.3 Legal Compliance

Designs must comply with all applicable UK laws and regulations
Designs must not violate advertising standards (ASA, CAP Code)
Designs must respect consumer protection laws
Designs must not contain false or misleading claims

4. User Conduct

Users of our service must:

Provide accurate and truthful information when placing orders
Not attempt to circumvent our content review process
Not use our service for spam, harassment, or abusive purposes
Respect the privacy and rights of others
Not engage in fraudulent activities, including chargebacks for legitimate orders
Not use automated systems to place orders without authorisation
Not attempt to reverse engineer or interfere with our systems
Comply with all applicable laws and regulations

5. Content Review Process

We reserve the right to review all submitted designs before printing. Our review process includes:

Automated screening for prohibited content
Manual review by our team for questionable content
Verification of intellectual property rights where necessary
Compliance checks with UK law and advertising standards

We may reject any order that violates this Policy, even if payment has been processed. In such cases, we will provide a full refund (subject to our cancellation policy).

6. Intellectual Property

Users must respect intellectual property rights and understand that:

You are solely responsible for ensuring you have the right to use any content in your designs
We are not responsible for verifying intellectual property rights, but we may refuse orders if infringement is suspected
If you use third-party content, you must have proper licensing or permission
We may request proof of licensing or ownership at any time
You will indemnify us against any claims arising from intellectual property infringement

Fair Use: Fair use or fair dealing exceptions under UK copyright law may apply in limited circumstances, but you are responsible for ensuring your use qualifies. When in doubt, obtain proper licensing.

7. Enforcement

Violations of this Policy may result in:

Immediate Rejection: Orders containing prohibited content will be rejected immediately
Account Suspension: Repeated violations may result in temporary or permanent account suspension
Refund Policy: Orders rejected for policy violations will be refunded (subject to our cancellation policy)
Legal Action: Serious violations may result in reporting to law enforcement or legal action
Blacklisting: Users who repeatedly violate this Policy may be permanently banned from our services

We reserve the right to take any action we deem necessary to protect our business, customers, and comply with the law.

8. Reporting Violations

If you encounter content that violates this Policy, please report it immediately to abuse@promptlyprinted.com. Please include:

Description of the violation
Order number or account information (if applicable)
Relevant screenshots or evidence
Your contact information (for follow-up if needed)

We take all reports seriously and will investigate promptly. We may not be able to provide updates on investigations due to privacy and legal considerations.

9. Age Restrictions

Our services are intended for users aged 18 and over. Users under 18 must have parental or guardian consent. We reserve the right to verify age and refuse service to minors without proper consent.

Content that may be inappropriate for minors will be rejected, regardless of the user's age.

10. Commercial Use

If you plan to resell products printed through our service, you must:

Ensure all designs comply with this Policy
Obtain all necessary business licences and registrations
Comply with consumer protection laws and trading standards
Ensure products meet safety and labelling requirements
Not make false claims about products or services

We are not responsible for your compliance with business regulations or consumer protection laws when you resell our products.

11. UK-Specific Legal Considerations

This Policy is designed to comply with UK law, including:

Equality Act 2010: Prohibits discrimination and hate speech
Trade Marks Act 1994: Protects registered trademarks
Consumer Protection from Unfair Trading Regulations 2008: Prohibits misleading practices
Advertising Standards Authority (ASA) Codes: Regulates advertising content
Data Protection Act 2018: Protects personal data
Malicious Communications Act 1988: Prohibits harmful communications

12. Policy Updates

We may update this Policy at any time to reflect changes in law, our services, or business practices. We will notify users of material changes by:

Posting the updated Policy on this page
Updating the "Last updated" date
Sending email notifications to registered users (for significant changes)

Your continued use of our services after changes constitutes acceptance of the updated Policy.

13. Questions and Contact

If you have questions about this Acceptable Use Policy or need clarification on whether specific content is allowed, please contact us before placing your order:

General Inquiries: support@promptlyprinted.com
Content Questions: content@promptlyprinted.com
Legal/Policy: legal@promptlyprinted.com
Report Violations: abuse@promptlyprinted.com